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Privacy Policy

세룰리아(이하 “회사”)는 고객의 개인정보를 소중히 여기며, 이를 항상 보호하기 위해 최선을 다하고 있습니다. 회사는 개인정보보호법 및 정보통신망 이용촉진 및 정보보호에 관한 법률(이하 “정보통신망법”)에 따른 관련 개인정보 보호 규정을 준수합니다. 이 개인정보 취급방침은 고객이 언제든지 쉽게 접근할 수 있도록 회사 웹사이트에 게시됩니다.

회사는 정부 법률 및 지침의 변경에 따라 필요에 따라 이 개인정보 취급방침을 개정할 수 있습니다. 개정된 개인정보 취급방침은 회사가 제공하는 웹/모바일 웹/모바일 앱 서비스에 적용되며, 지속적인 개선을 위한 필요한 절차를 설명합니다. 이 개인정보 취급방침은 사용자에게 개인정보 사용 목적 및 방법과 회사가 개인정보를 보호하기 위해 취한 조치를 알려줍니다.

개인정보 수집 및 이용 목적

회사가 운영하는 Cerulea 온라인 쇼핑몰 브랜드는 다음의 목적을 위해 개인정보를 수집하고 사용합니다.

  1. 서비스 제공 및 운영: 서비스 제공, 콘텐츠, 회원 관리, 본인 확인, 결제 처리 및 배송.
  2. 고객 관리: 고객 지원, 불만 처리 및 공지 전달.
  3. 마케팅 및 광고: 이벤트 및 광고에 대한 정보 제공, 접속 빈도 분석 및 회원 서비스 사용에 대한 통계 생성.

수집된 개인 정보 항목

회사는 서비스를 제공하기 위해 다음과 같은 개인 정보를 수집합니다.

  • 필수 정보: 이름, ID, 비밀번호, 비밀번호 힌트 및 답변, 휴대전화 번호, 주소, 이메일, 생년월일, 집 전화, SMS/이메일 수신 상태.
  • 선택 정보: 주소, 결제 정보, 서비스 이용 기록, 접속 로그, 쿠키, 접속 IP 정보.

개인정보의 보유 및 이용기간

세룰리아 온라인 쇼핑몰 브랜드는 서비스 계약(회원 가입) 시점부터 서비스 계약 종료(탈퇴 요청 또는 회원 탈퇴) 시점까지 개인정보를 보유 및 이용합니다. 개인정보는 수집 및 이용 목적이 달성되면 지체 없이 파기합니다. 다만, 거래 관련 권리 및 의무 확인을 위해 관련 법률에 따라 일정 기간 동안 개인정보를 보관할 수 있습니다.

[관련 법령에 따른 개인정보의 보유]

Related Law Retention Items Retention Period
Act on Consumer Protection in Electronic Commerce Display and advertisement records 6 months
Records of contracts or withdrawal of contracts 5 years
Records of payment and supply of goods 5 years
Records of consumer complaints or dispute resolution 3 years
Protection of Communications Secrets Act Computer communication and Internet log records, access tracking data 3 months

Procedures and Methods for Destroying Personal Information

The Cerulea online shopping mall brand destroys personal information without delay after the purpose of collection and use is fulfilled. The destruction procedures and methods are as follows:

  • Destruction Procedures: Personal information is transferred to a separate database and destroyed after being stored for a certain period according to internal policies and relevant laws. Information in the separate database is not used for any other purposes except when required by law.
  • Destruction Methods: Personal information stored in electronic files is permanently deleted using technical methods that prevent recovery or regeneration. Personal information printed on paper is shredded or incinerated.

Provision of Personal Information to Third Parties

The Cerulea online shopping mall brand uses personal information within the scope notified under the “Scope and Purpose of Collection and Use of Personal Information” section and does not provide it to third parties without the user’s prior consent. However, exceptions are made in the following cases:

  1. When the user has given prior consent.
  2. When required by law or necessary for investigative purposes.
  3. When necessary for payment processing related to transactions.
  4. When legally required for other reasons.
  5. During a business transfer or merger.

Note: In the event of a business transfer or merger, the Company will notify customers of the personal information transfer in advance and provide an opportunity to withdraw consent.

Outsourcing of Personal Information Processing

The Cerulea online shopping mall brand may outsource personal information processing to external specialized companies to improve services. Members’ consent will be obtained, or relevant details will be disclosed. The following is a list of trustees and their respective tasks:

Trustee Entrusted Task
NICE Payments Co., Ltd. Payment services (via Codem)
KakaoPay Co., Ltd. Easy payment services
Kakao Corp. Kakao login services

Users’ Rights and Methods of Exercise

The Company provides simple procedures to allow users to view, correct, or withdraw consent to the use of their personal information. Customers (or legal representatives) can access or correct their personal information at any time and can withdraw consent through membership withdrawal procedures.

  • View and Modify: Log in and go to My Page > Profile (Member Information Management).
  • Delete and Withdraw Membership: Log in and go to My Page > Profile (Member Information Management) > Membership Withdrawal.
  • Withdraw Consent (Email/SMS Receipt): Log in and go to My Page > Profile (Member Information Management) > Modify Member Information.

For users who have registered through a simplified process, they need to log in as simplified members to withdraw their membership. If users request corrections or deletion of incorrect information, the Company will not use the personal information until the process is completed.

Installation, Operation, and Refusal of Automatic Information Collection Devices

The Company uses “cookies” to store and retrieve user information. Cookies are small text files stored on the user’s computer and used to analyze access frequency, track usage, and provide personalized services.

  • How to Refuse Cookies: Users can set their browser to allow all cookies, receive alerts before cookies are saved, or refuse to save cookies entirely.
  • Internet Explorer: Tools > Internet Options > Privacy > Advanced > Cookies settings.
  • Chrome: Settings > Advanced > Privacy and Security > Cookies.

Technical and Administrative Measures for Protecting Personal Information

The Company takes the following measures to ensure that personal information is not lost, stolen, leaked, altered, or damaged:

  1. Technical Measures: Password protection, file encryption, virus protection, and network security using SSL.
  2. Administrative Measures: Limiting access to personal information, conducting regular employee training on privacy, and controlling access to sensitive areas.

Contact Information

If you have any concerns or complaints related to personal information, you can contact the following:

The Company will respond promptly to inquiries and reports.

Additional Resources for Personal Information Infringement

  • Personal Information Dispute Mediation Committee: www.kopico.go.kr / 1833-6972
  • Personal Information Infringement Report Center: www.privacy.kisa.or.kr / 118
  • Cyber Security Bureau of the Police: cyberbureau.police.go.kr / 182
  • Supreme Prosecutors’ Office Cyber Investigation Division: www.spo.go.kr / 1301

Notification of Privacy Policy Changes

In the event of changes to the privacy policy due to laws or security technologies, the Company will notify users at least 30 days before the changes take effect.

Effective Date: June 16, 2024.

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